Services
Never Miss a Lead While You Are On a Roof
Somebody finds you online, calls, gets voicemail, and calls the next name on the list. That happens more than most owners realize. We set up AI that answers your calls, texts, and website messages in seconds, asks the questions you would ask, and sends you a plain summary so the job stays yours.
The problem
You are on a roof, under a sink, or halfway through an install with your hands full of wire. The phone rings. You cannot answer it, and most people will not leave a voicemail. Studies and plain experience both say the same thing: a big chunk of callers who hit voicemail just hang up and call the next business on the list. Text messages sit unread for hours because you are focused on the job in front of you, not the phone in your pocket. Website contact forms are worse. Somebody fills one out at 9pm wanting a quote, and by the time you see it the next afternoon they have already booked with somebody who got back to them in twenty minutes. None of this is about you not caring. You are doing the actual work, which is the whole reason the phone is ringing in the first place. But every missed call and unread text is a job that quietly walks to a competitor, and there is no way to know how many of those you have lost because they never show up as a missed opportunity, just silence.
What you get
Instant answers, day or night. Calls, texts, and website chat messages get a response within seconds, not whenever you get a break in the day.
A real conversation, not a script. It asks what you would ask: what is the problem, where is the job, when do they need it done, and gets a name and number.
A plain-language summary sent to you. No transcripts to dig through. You get the job details in a text: name, address, problem, and urgency.
A clean hand-off when it hits its limit. If a question is outside what it should answer, like pricing on a custom job, it tells the customer you will follow up and flags it for you instead of guessing.
Works across the channels people actually use. Phone, text, and your website contact form all feed into the same setup, so nothing falls through a gap between them.
How it works
1. We learn your business. What questions you always ask a new customer, what your service area is, and what needs to go straight to your phone versus wait for the morning.
2. We set it up on your number. Calls and texts to your existing business line, plus your website chat, get connected. Nothing changes for the customer except somebody answers.
3. You get summaries, not busywork. Every conversation lands in your phone as a short summary. You decide what to follow up on and when.
An example
A homeowner in Hendersonville texts a Nashville plumbing business at 7:40pm asking about a water heater that stopped working. Within a few seconds she gets a reply asking for her address, whether the unit is leaking, and how old it is. She answers, and the plumber gets a text a minute later: "New lead, Hendersonville, water heater not producing hot water, 8 years old, no leak, wants morning appointment. Name and number attached." He calls her back the next morning already knowing what parts to bring.
Who this is for
Built for plumbers and HVAC contractors fielding emergency calls, and electricians juggling quotes between jobs.
Where we do this
Set up and supported in person across Davidson, Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham counties, including Nashville and Franklin. Outside those counties we handle it over the phone and screen.
Common questions
Will this feel like a robot answering my phone?
No. It is a real conversation over text or on your website chat, written the way you would talk to a customer. It does not try to sound human on a phone call unless you want it to. It just gets the job details right and gets back to people fast.
What happens with an emergency call at 2am?
It answers, gets the details, and if you want emergency calls routed straight to your phone, we set that up. Otherwise it lets the customer know when you will be back in touch and sends you the details so you can call first thing.
What if it gets a question it cannot answer?
It hands off. It does not guess or make up an answer. It tells the customer somebody will be in touch and sends you the conversation so you can pick it up.
What does it cost?
Every business is different. Text us and we will give you a straight answer. It is a flat monthly rate, month to month, no setup fees.
Related services
Works well alongside small business websites so the messages have somewhere good to come from, CRM setup to store what comes in, lead follow-up automation to keep talking to leads who are not ready yet, and invoice and scheduling automation once the job is booked.
Ready to see if we can help?
Tell us the part of your week that is eating you alive. We will come out, look at it, and give you a straight answer.
Prefer email? Write us at hello@nashvilleaiguy.com. Or use the contact page.